Thursday, September 20, 2007
Saturday, September 08, 2007
Love computers
Love/Hate is the thing which is the core motivator for decisions in us as human beings. Thus, if the AI guys are going to crack the creativity problem they must come up with a way to replicate these philosophies/spiritualities in a mechanism. I can understand modelling emotional response as a procedure, but surely this is fundamentally different from modelling emotional experience which by its nature can not be described due to the mediation of the construct of the communication form being used. The only way to resolve this problem is to deny that emotion exists separately from the communication construct employed. This would mean that I am my communication.
Eventually I would of course agree with this statement in the same way that I consider truth to be a relative quantity. The only question remains what we consider to be the target of these relative measurements. As a Christian I consider this to be God/Christ... however, this implies that I love only to the extent that my response is characterised by the love that God exhibits.
Eventually I would of course agree with this statement in the same way that I consider truth to be a relative quantity. The only question remains what we consider to be the target of these relative measurements. As a Christian I consider this to be God/Christ... however, this implies that I love only to the extent that my response is characterised by the love that God exhibits.
Wednesday, September 05, 2007
How do you deal with bad customer service?
So I was on the line with AT&T today trying to work out why my friend Amos (who doesn't speak great English) was having trouble getting a phone line connected.
I can safely say that this was one of the most humiliating, hurtful experiences I have had in years. I am left wondering why we as a society have ended up with this situation where paying for a service to be provided is so often accompanied by terrible personal experiences like these. It's not just this industry - recently I and others I know have had terrible experiences with companies like American Airlines, State Farm Auto Insurance, Nationwide Insurance, Bank of Ireland, a private contractor, Expedia.com, Compass bank, John Eagle Honda and others...
There seems to be an implicit understanding in the marketplace that customers can be treated badly because none of the other companies do much better.
Which leaves me wondering what a consumer can do. Dealing with these large companies (mostly) leaves definite emotional injuries - yet I wonder if it's really worth bothering switching to another provider. After all - aren't these companies all just variations on a theme?
So I'm left wondering - what do you think are good ways to deal with these issues?
I can safely say that this was one of the most humiliating, hurtful experiences I have had in years. I am left wondering why we as a society have ended up with this situation where paying for a service to be provided is so often accompanied by terrible personal experiences like these. It's not just this industry - recently I and others I know have had terrible experiences with companies like American Airlines, State Farm Auto Insurance, Nationwide Insurance, Bank of Ireland, a private contractor, Expedia.com, Compass bank, John Eagle Honda and others...
There seems to be an implicit understanding in the marketplace that customers can be treated badly because none of the other companies do much better.
Which leaves me wondering what a consumer can do. Dealing with these large companies (mostly) leaves definite emotional injuries - yet I wonder if it's really worth bothering switching to another provider. After all - aren't these companies all just variations on a theme?
So I'm left wondering - what do you think are good ways to deal with these issues?
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